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I've had no luck with customer service regarding my Holiday Inn Express complaint. I want to send an email to the appropriate executive but don't have an email address. Any suggestions on how to find it?

I had a reservation with a HOliday Inn Express in South Bend Indiana. When I tried to change the reservation date the owners lied to me, were rude to me, and raised their rates from approx $100 per night to over $400 to thwart my changing the reservation on line.

I wrote to the Holiday Inn customer service several times however they were not helpful in addressing my concerns. I told them, and the hotel, that I was going to take the matter up the organizational chart but they did not respond.

Monetary Loss: $130.

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Anonymous
#1033146

They raised the rate to thwart you from changing?That's the most absurd thing I have ever heard.

There was probably a special event going on where they had the rates jacked up.Get a grip!

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