Holiday Inn Express Hotels Reviews and Complaints
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What was your experience with Holiday Inn Express Hotels?
Customers don't like
- Then charged me over 300 dollars
- Them keeping the money after cancellation
- Safety concerns
Customers like
- Hotel is nice
- Breakfeast was good
6/29/17 to 7/9/17 Terrible experience at the Holiday Inn Express, Downtown New Orleans on 334 O'Keefe Ave., New Orelans After waiting more than an hour in the lobby of the Holiday Inn Express Downtown New Orleans because the desk clerk said the computers were down. I...
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I was a guest at the downtown New Orleans Holiday Express from 6/29/17 to 7/9/17. I had a prepaid room. When I arrived I sat in the lobby for over an hour waiting for the computer system to come up. After I was checked in my room was re-assigned to other guest on at...
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Product
I didn't like
- Safety concerns
I booked by phone and was never told about the cancellation policy during the booking process. When my plans changed and I tried to cancel, four days before the booked date, I was told there would be no refund and indeed it was in the fine print of the confirmation...
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Albany, NY - Holiday Inn Express Stay away from the Holiday Inn Express in Albany, NY. Not only did they get all of our confirmed reservations incorrect, they charged the wrong confirmed price. Gave keys to occupied rooms, had concrete and wheel barrows in the hall...
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Driving cross country for a family emergency, I couldn't drive any further & stopped in Fremont Indiana. I had no option except Holiday Inn Express, it was 4:30 AM, Sunday & told I could get a late check out at 12:30. I slept until 1:20, went to the front desk & told...
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I didn't like
- Billing rudeness
Holiday Inn Express Staff Review
The young girl at the front desk was cursing loudly and was very unprofessional. Even after we checked in we could hear her. There is no way we will stay here again
Hope, Arkansas
I have stayed a the Holiday Inn Express in mineral wells over the last 3 years when i used to arrive they knew me by name and checked me in. Last few (4) times i have stayed they asked if i will be paying in cash and if i wanted a receipt prior to checking in. My...
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Business travelers schedules are subject to change during the work week. The hotels used to have no problem making hotel reservation changes, but the hotels are being stiff necked about making a cancellation when a cancellation is needed. Holiday Inn and Hamption Inn...
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Anonymous
Look at the type of reservation you book and the cancellation rules. Discounted rates usually have a cancelation penalty, while rack rates allow cancelation on day of arriva...
booked a room 2 months in advance tried to cancel the next day and they had already charged over $1,400 and refused to refund the charge. Additionally, they were very rude when I spoke to them over the phone. DO NOT STAY AT HOLIDAY INN EXPRESS they do not care about...
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Similar to Holiday Inn Express Hotels
Arrive for my check in and wait 20 minutes to be helped. Charged different rate then my reservation rate. For a 4 person room they only allow parking for one car (I was walking downtown and saw MY car was on a completely unsecured lot for 1/3 of the parking rate that...
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Not only has the issue not. Even resolved, Holiday In. Express has not even contacted me