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Unprofessional manager and unknowable front desk employees in your Stamford Connecticut facility located at 2703 Summer Street.

I needed to reserve a room for 2 nights at the facility in an emergency situation, so I called the hotel on Tuesday January 17th. In the evening. I spoke to a young lady at the front desk regarding using my rewards to reserve a room and stated to me she would be able...
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#4308156 Review #4308156 is a subjective opinion of poster.
Location
New York, New York

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Reward nights

I made a reservation in Jacksonville Fl. for Feb 10-12. I made this reservation with points and cash. I cancelled the reservation on Feb 9th because my husband tested positive for covid. I received a bill today for $176.00. I called IHG and was told that I could not...
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#4365857 Review #4365857 is a subjective opinion of poster.
Pros
  • Nice people working there
Cons
  • Customer service
Loss
$176
Preferred solution
Full refund

Need to report about my stay

I got ate up by bed bugs. I have pictures and video of the bug and my bites I'd like to be compensated, I was also treated unfairly I'm highly upset.
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#4337197 Review #4337197 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Everyone really needs to be aware of this management at this location

1.0
Original review updated by user Jan 18, 2023
Everyone needs to be aware of management at this location we have been staying at Holiday inn Express which we do multiple times a year and multiple locations and travel multiple times a year due to our employment and this management invaded our privacy rights on...
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#4300247 Review #4300247 is a subjective opinion of poster.
Cons
  • Every single thing
Loss
$500000
Preferred solution
Full refund Plus medical bills played plus some kind of compensation for my service animals

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Verified Reviewer New Reviewer

Need to speak to head corporate management I'm very poor staff they have not give me their shirts of missed upon my claim they deny me my service animals invaded our privacy by the multiple rights it'

1.0
Very very poor very very unprofessional management denies me my insurance information multiple times over and over when I was hurt at their negligence shocked and I cannot get my physical therapy I'm in pain very very poor denied as a service animals that are certified in documented

User's recommendation: ABSOLUTELY NEVER RECOMMEND TO ANYONE.

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#4300195 Review #4300195 is a subjective opinion of poster.
Location
Seattle, Washington

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Credit card charge

1.0
Holiday Inn Express Hotels - Credit card charge
I have been charged a full stay at the Holiday Inn Express Hilton Head Island. In stead of a cancellation penalty. No return have been returned to my card. Cancellation #211447**** was canceled on 6-24-2022. Reservations was for 6-30-2022 thru 7-5-2022.

User's recommendation: Don’t do business with your company.

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#3858616 Review #3858616 is a subjective opinion of poster.
Preferred solution
Full refund

Business closed

This hotel has stopped operations for two years but was still made available to the public for booking. I paid for this hotel but discovered it was no longer in operation. Need full refund and other inconvenience for getting to emergency hotel at a very expensive rate.

User's recommendation: Remove this hotel from booking app.

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#3833111 Review #3833111 is a subjective opinion of poster.
Location
Camberwell, England
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