
Holiday Inn Express Hotels
Holiday Inn Express Hotels Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Holiday Inn Express Hotels has 1.9 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Holiday Inn Express Hotels to a friend or colleague.
- Rating Distribution
Pros: Breakfast, Clean hotel, Very clean.
Cons: Rude and unknowledgeable desk staff, Poor management, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Holiday Inn Express Hotels has 1.9 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Holiday Inn Express Hotels to a friend or colleague.
- Rating Distribution
Pros: Breakfast, Clean hotel, Very clean.
Cons: Rude and unknowledgeable desk staff, Poor management, Customer service.33% of users think that Holiday Inn Express Hotels should improve its Customer Service.
50% of users say that they might use Holiday Inn Express Hotels in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Look for anther location where works are Happy to see you not with a sttitude and that just courtseous and polite not rude and disrespectful as they are doing you a favor one person makes everone look bad", "Absolutely!", "Avoid booking for someone else", "Pay attention to what they are charging to your account", "Pay attention".
Most users ask Holiday Inn Express Hotels for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBAD!!! service by your location in Chicago
We had a death in the family and were required to travel to Chicago. My stay through GOVaction, everything was a last-minute arrangement. I had a communication breakdown with the booking agent; it seemed that we both overlooked adding my wife to the list. The clerk on duty gave my wife a very hard time. They were stressed enough with the death after a long drive from Hondo, Texas, to Chicago, IL. The last thing they needed was a clerk with an attitude. Venesa had expressed that they could not check in because she was not on the paperwork. After my wife explained that they were there for a funeral, the clerk stated it was 'not her problem.' The whole time that Vanesa was working, it seemed that they had to go to the front desk to have the card updated to let them back into the room or other areas on the ground. They were also told that $50.00 was required. This was a total bad experience for them. If your employee does not like her job, she should not be there. I own a small business, and I don't let my employees treat customers anywhere close to the way the clerk behaved. My family was scared to tell me about the problem because they were worried about retaliation from her. I have to point out that she was the only person that gave grief; all other employees were courteous and polite.
Holiday Inn Express Hotel
& Suites Chicago West O'Hare Arpt
200 S Mannheim Rd
Hillside, IL 60162
USMC
Andres Gonzalez
- Polite
- Courteous
- Disrespectful
- Rude and unknowledgeable desk staff
Preferred solution: Price reduction
User's recommendation: Look for anther location where works are Happy to see you not with a sttitude and that just courtseous and polite not rude and disrespectful as they are doing you a favor one person makes everone look bad
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot my blood on the sheets
No status. They have done nothing.
Hopeful that no one else has to sleep in other customer's blood bio hazard. I even emailed their CEO's and NOTHING!
My husband and I stayed at the Holiday Inn Express from 12/22 to 12/23. We are 69 & 72 years old.
We were given room 322, but the sign said the room was not ready and there were clothes in the room. We returned to the desk and were given room #130. In the morning, after sleeping in the bed all night, we noticed with the bed covers pulled back that there was blood on the sheets. It was not my blood.
Clearly, those sheets were never changed from the previous guests. This was repulsive. I have pictures and did complain to the front desk.
I paid $143.00 to sleep in someone else's blood. This is disgusting.
- Breakfast
- Bloody sheets
Preferred solution: Full refund
User's recommendation: Do not stay at Holiday Inn Express Dickson City, Pa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Reservation
Extremely professional! Very friendly!
New her job!!!.
Made me laugh,,very important to me!!! Needs a raise!!!!
Excellent customer service!! Helpful!!!
Professional!!!
Made me laugh..which i truly love in a person!!! Needs a raise!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Reservation
Professional! Great customer service!!!
Made me laugh,which is a great thing to me needs a raise!!! GREAT
User's recommendation: Absolutely!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not my blood on the sheets
My husband and I stayed at the Holiday Inn Express 12/22 to 12/23. We are 69 & 72 years old.
Given room 322, but sign said room not ready and there were clothes in the room. We returned to the desk & were given room # 130. In the morning, after sleeping in the bed all night I was horrified when I noticed with the bed covers pulled back that there was blood on the sheets. NOT MY BLOOD.
Clearly those sheets were never changed from previous guests. REPULSIVE. I have pictures and did complain to the front desk.
I paid $143.00 to sleep in someone else's blood. DISGUSTING...I have pics and did report this to their front desk.
User's recommendation: Do not stay @ Holiday Inn Express, Dickson City, Pa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge to my company credit card
I suggest that you give more training to your new employees. This could have been prevented with the proper training.
Preferred solution: Proper training for your employees
User's recommendation: Pay attention to what they are charging to your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund to my credit card
Hi,
My name is Leslie Elliott. I am a survivor of the Eaton Canyon Altadena Fire.
I was told by Fema that I could use the emergency hotels available for disaster victims.
I did so and decided to call your Holiday Express Hotel in Pasadena, CA. I spoke to an agent on Saturday and reserved a room for Sunday. I gave them my credit card as a deposit. After getting there on Sunday they were not able to check me in to a room and they were not able to process my Fema number.
Well from there it went downhill and suffice it to say I did not get my room. I did call FEMA and they too were surprised.
My issue is that my card was still charged, $150.00. I did call a customer service number and was told the charges would be reversed, later that same day, the manager said he would also handle the situation.
To date, I still have not been refunded.
I have been through it and this really takes the cake. I even signed up for the reward program initially at the request of your reservation agent.
Can someone fix this problem. It is an easy fix and someone should be able to do this in a snap.
Can you please call me and make this entire ordeal seem reasonable and fair.
Thanks Leslie Elliott
User's recommendation: Pay attention
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Security Deposit not yet returned
Holiday Inn Express Van Nuys
Summary of Issues:
Upon check-in, despite having a confirmed online booking, the Front Desk refused to accommodate my guest unless I provided not only a copy of my ID and the card used in booking the staywhich I accepted as part of verificationbut also the number at the back of my card. I was shocked by this request.
Even banks do not require such codes in such a manner, and your staff should not have either. This raised serious data privacy and PCI compliance concerns and caused unnecessary stress to both myself and my guest, who was held in the lobby during the ordeal.
While I complied by sending my ID and a copy of my card, I firmly refused to disclose the numbers at the back of my card. Eventually, my guest was allowed to check inbut not without further issues. Upon entering the room, there were two men already inside, reportedly fixing the TV.
Although I appreciate efforts to ensure the room was in working order, such maintenance should be completed prior to check-innot during.
I would have let this situation go, had it not been for the more concerning issues that followed.
Lack of Communication and Delay in Security Deposit Refund:
Since checking out on April 16, I have made repeated attempts to follow up regarding the refund of my security deposit charged to my card. Despite multiple emails and phone calls, I have received no proper resolution.
Here's a timeline of my efforts:
April 24 & 29: Emailed hi-guestrelations@***.com, laxvn8244@***.com, HIEexpressvannuys@***.com, and managerlaxvn@***.comno response.
May 9: I called and was told the issue would be resolved within 24 hoursnothing happened.
May 11: I spoke with a customer service rep named Harvey, who was cold and dismissive. He told me to wait two more hours and call again.
Around 2:30 AM (Philippine time), I called again and was told by another agent that Valeria from Van Nuys confirmed the security deposit had been processed and that I should email Nasim for details.
I was only provided Nasims contact information after weeks of asking for an update.
When I emailed Nasim twice, I received a generic no-reply message containing the same invoice I was already given at checkoutstill with no trace number or confirmation of the refund.
This entire process has been exhausting, disorganized, and unprofessional. It has left me feeling that my concerns have been ignored and that your team is indifferent to both guest experience and financial data protection.
Holiday Inn Express is a globally respected brand, and I did not expect to be treated with such negligence.
- Worst customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Overcharged
The room had a very strong smoke smell, and the staff were unprofessional. I was overcharged for the room because they wrongly assumed I smoked in it, even though I had requested a room change due to the odor. Despite calling the hotel manager multiple times, she never followed up as promised, even after assuring me she would call back.
Preferred solution: Full refund
User's recommendation: Not Recommended
Cant check in
I paid for my room in full. However, when I arrived at the hotel, the lady at the front desk refused to let me check in and told me I had to pay again even after I showed her proof through my bank app and the email I received showing I was completely paid she didnt begin to yell and curse at me told me I better leave the Fu(k!ng place and then threatened to assault me!!!
All on camera.. nothing has been done about this and I still have not received my refund
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Verified Reviewer |Poor customer service
I never heard from the Holiday Express in Princeton, Indiana, so I wrote their headquarters. Just mailed the letter with pictures a few days ago.
I am very thankful when I fell that I wasn't injured. Hard telling how long I would have laid in the freezing temperatures.
It was the worst experience I have ever had staying in a hotel or motel. I expected more from Holiday Express.
Judith Stock
PO Box 5
Ft Branch, Indiana
47648
- Breakfast great princeton
- Rooms very nice
- Indiana
- Poor attitude of employee and loud boom box in lobby
Preferred solution: Apology
User's recommendation: Don't let anyone with a poor attitude get away with it.
Horrible people and a horrible boss to drive everyone to quitting. What kind of employer does that? Alia Hamdar needs to be removed from her position and giving to me.
Attitudes. And the passive aggressive behavior driving people to quit.
If you survive the 2 days a week she gives you. Ran by power tripping democrats.
User's recommendation: Avoid at all costs

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Verified Reviewer |Incorrect billing
We are still $124.30 cents short on what was charged, I have not received the first call to even try to resolve this. I feel I need to go straight to corporate headquarters to resolve this and will be requesting personals names handling this case as I fill this is unjust and I WILL FLOLLOW THRU WITH UPPER MANGMENT.
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Verified ReviewerThe management at the Kingsville Holiday inn Express refuse to monitor or determine who is responsible for leaving *** in the men's restroom unflushed and emitting a bitterly offensive odor and unsa
I spoke with the housekeeping employees, and they informed me that this is a continuous, ongoing event that has been going on for some time. Management is responsible for monitoring everyone coming and going into the hotel, but they refuse to put a stop to these grade school-like shenanigans. Hotel employees are fed up with having to clean up the fecal mess that someone keeps leaving behind.
- Price
- Lack of empathy for hotel employees
Preferred solution: A new manager is recommended to improve conditions so the hotel can at least pass their next inspection
User's recommendation: Avoid this location entirely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unsainity conditions
It took 48 hrs for response but very nice and offered a full refund for inconvenience.
I spent two nights at one of your hotels in Las Vegas, NV, at 4035 N Ellis St. I experienced a severe case of bug bites upon exiting my stay today.
I have taken pictures; it was an uncomfortable and painful experience. Rhuty, the staff on site, was very sorry for my experience, and I do appreciate that. I want to ask that you please service or change your mattresses more regularly to avoid this issue. I know you get what you pay for, but I didn't expect to be itchy and in pain on my way home.
I found this hotel through my Union website for work. Next time, I think I will pay the extra money.
Preferred solution: Price reduction
User's recommendation: Check the sheets and use a light while looking!!
Disgusting dirty room
Our room had leftover toothpaste on the wall. There was someone else's hair on the shower wall. Something on the back of the toilet, we didn't look to closely.
About
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Holiday Inn Express Hotels is a company which provides guest rooms. Holiday Inn Express is a part of InterContinental Hotel Group (also known as IHG) which has 9 hotel branches with around 4600 hotels and more than 674000 rooms. Among its most famous branches there is InterContinental Hotels and Resorts, Hualuxe Hotels and Resorts, Crowne Plaza Hotels and Resorts, etc. The hotel rooms are available to be reserved in nearly 100 countries around the globe. Holiday Inn Express appeared in the USA in1991. In 1996 it was launched in Scotland (European location). The offered by Holiday Inn Express Hotels accommodation options range from cheap and cozy rooms to luxury and splendid ones. The main focus of the company is to deliver comfort and coziness to its guests.

Holiday Inn Express Hotels is ranked 254 out of 6282 in Hotels and Resorts category
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The website you wrote in your complaint does not exist. Care to try again?
There are two other similar sounding OTAs (online travel agencies) and I assume you meant one of those. Here's YOUR issue: you decided to involve a 3rd party into your hotel booking, when it should have, could have been a straight booking between just you and the hotel. Why you felt the need to involve a middleman, only you know for sure, but here you are. When you decided to use that middleman agency, you became their customer.
You were the guest of the hotel but not their customer. You were the ota's customer. When something went wrong though, you sure were quick to demand the hotel clean up the ota's and your messes. I am going to guess the fda's frustration with you was because you could NOT get it through your head that you needed to call the ota, since you were their customer.
That $50 you are whining about is a security deposit and almost every hotel / motel charges for it. It is to cover for if smoking occurs, or there is damage done to the room or someone helps themselves to pillows or towels, etc. Most otas don't "warn" travelers because they can't charge for it themselves. The reasons for that is obvious.
The ota has no way to verify the room was left free of theft and damage. I don't get why you think you deserve compensation for what you perceive to be a rude clerk but people I know in the hotel industry tell me they have heard of every grifting story known to man in the way of entitled people expecting free stays, free points and discounts.
These are the same people who eat at restaurants, fully consuming their meals, then say they didn't like something and ask for a refund. It's not a good look.
You state you are a business owner, but the concept of a security deposit (aka "incidentals hold) was lost on you. I hope you have a secretary to send out correspondence for your business, because your did a poor job with this complaint!
Since you went cheap and did not book directly, you forfeited all direct hotel customer service. One aspect of that service is the hotel asking for names of adults in the booking so keys can be LEGALLY handed out when you arrive.
Go2vacation would not ask you because they aren’t handing out the keys. Also, no question was asked by staff that “we are here for a funeral” would have resulted in a suspension of company policy. And finally USMC?
Laughable and irrelevant. I guess one can slip through.
It is not that the woman does don't want ot deal with people. They do not want to deal with your wife.