Holiday Inn Express Hotels - Disappointed Stay.
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Not a word from them. They evidentally don't care.
Not a word from them. They evidentally don't care.
This is for Holiday Inn Exspress at 1215 Zion Park Blvr Springdale Utah. Love this place for its beauty and charm .
Previous stay was perfect. First dissapointment we were notified at check in that the pool and spa were closed for renovation. The offer to use the one down the road at the Hampton Inn was just as di ssappointing. Small and cheezy and over crowded.
2nd dissapointment that the fire pit was malfunctions and inadvertently shutting off every few mins 3rd disappointed moment is when we were told parking was being charged at 10 dollars per day. All this should have been disclosed at booking.
Then the next morning we go to sit by one of the smaller fire pits and it was out of propane 4th dissapointment was while eating breakfast in the hotel dining area something mechanical was making a really annoying noise .Ike you were sitting on the tarmac at the airport.
On the good side the staff Chasidy and Carson were very nice and apologetic. We road three hrs and were expecting some overnight relaxation.
That didn't happen at the level it should/could be,especially for the price. Not sure if We'll book here again.
User's recommendation: Make sure advertised amenities are functional at booking.
Preferred solution: Price reduction.
Holiday Inn Express Hotels Pros: Comfortable, Friendly staff.
Holiday Inn Express Hotels Cons: Price nonfunctional amenities.
Location: 16 Am Mattenhof, Kriens, Lucerne 6010, Switzerland
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