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I was a guest at the downtown New Orleans Holiday Express from 6/29/17 to 7/9/17. I had a prepaid room. When I arrived I sat in the lobby for over an hour waiting for the computer system to come up. After I was checked in my room was re-assigned to other guest on at...
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Anonymous
Anonymous

Not only has the issue not. Even resolved, Holiday In. Express has not even contacted me

1.3
I didn't like
  • Safety concerns
#1079604
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I booked by phone and was never told about the cancellation policy during the booking process. When my plans changed and I tried to cancel, four days before the booked date, I was told there would be no refund and indeed it was in the fine print of the confirmation...
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2.2
#1008130
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Albany, NY - Holiday Inn Express Stay away from the Holiday Inn Express in Albany, NY. Not only did they get all of our confirmed reservations incorrect, they charged the wrong confirmed price. Gave keys to occupied rooms, had concrete and wheel barrows in the hall...
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#911423
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Holiday Inn Express Staff Review

Holiday Inn Express Hotels
#817178
The young girl at the front desk was cursing loudly and was very unprofessional. Even after we checked in we could hear her. There is no way we will stay here again
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Holiday Inn Express And Suites Cedar City Review

Holiday Inn Express Hotels
#705102
Issue resolved money refunded by Holiday Inn
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Driving cross country for a family emergency, I couldn't drive any further & stopped in Fremont Indiana. I had no option except Holiday Inn Express, it was 4:30 AM, Sunday & told I could get a late check out at 12:30. I slept until 1:20, went to the front desk & told...
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3.0
I didn't like
  • Billing rudeness
#846355
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I have stayed a the Holiday Inn Express in mineral wells over the last 3 years when i used to arrive they knew me by name and checked me in. Last few (4) times i have stayed they asked if i will be paying in cash and if i wanted a receipt prior to checking in. My...
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#800630
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Business travelers schedules are subject to change during the work week. The hotels used to have no problem making hotel reservation changes, but the hotels are being stiff necked about making a cancellation when a cancellation is needed. Holiday Inn and Hamption Inn...
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Anonymous
Anonymous

Look at the type of reservation you book and the cancellation rules. Discounted rates usually have a cancelation penalty, while rack rates allow cancelation on day of arriva...

1.6
I didn't like
  • 24 hour cancellation policy
#800246
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booked a room 2 months in advance tried to cancel the next day and they had already charged over $1,400 and refused to refund the charge. Additionally, they were very rude when I spoke to them over the phone. DO NOT STAY AT HOLIDAY INN EXPRESS they do not care about...
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#798394
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Arrive for my check in and wait 20 minutes to be helped. Charged different rate then my reservation rate. For a 4 person room they only allow parking for one car (I was walking downtown and saw MY car was on a completely unsecured lot for 1/3 of the parking rate that...
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1.0
I didn't like
  • No privacy
  • Wrong price
  • Rude staff
#741634
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I booked in Holiday Inn Express, Cedar City , UTAH run by Safari Hospitality Group. The online reservation was done on 4th cancelled on 12th - stay was for 18 to 23rd August. They cancelled and sent cancellation email and there was no pop or warning which says its non...
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1.0
I didn't like
  • Them keeping the money after cancellation
#689129
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A friend of mines husband stayed at the snyder location for work and a front desk clerk by the name amanda grant proceeded to get him drunk at the hotel drive him on the back roads and take advantage of him. I feel this is very unprofessional and uneithical behavior I...
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Anonymous
Anonymous

I also work in the hotel industry and would like to comment. You do not have to sign any contract about hotel guests. Policy in every hotel states no employee is allowed in a ...

2.0
#674948
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